Delete your QDoctor account

You can request deletion of your QDoctor account in the app or by email if you no longer have the app. This page explains the recovery period and what records we retain.

From the app

1. Open QDoctor and go to Account (patient) or Profile (doctor or clinic).
2. Open Account & security. Patients will find the option inside Privacy & your data.
3. Tap Delete account and type DELETE to confirm.

Patients, doctors and clinics can all request deletion from their own profile screen.

Without the app

Email support@qdoctor.in to request account deletion. Include the phone number used for your QDoctor account, but do not send a password, PIN or verification code. We will verify that the request is yours before acting on it. You do not need to reinstall the app.

You have 15 days to change your mind

Once the deletion request passes the booking and payment checks, the account enters a 15-day recovery period. During that period you can choose Keep my account in QDoctor to cancel the request. A future booking may need to pass or be cancelled first. If credit, a payment or a refund needs resolution, contact QDoctor support; the 15 days start only after those checks pass.

After the recovery period, finalisation begins when the safety checks pass. You can cancel until finalisation actually starts. Once finalisation starts, the deletion cannot be undone. You may create a new account later, but the deleted account cannot be restored.

If you are a doctor or a clinic, your public page and your sittings stop appearing on QDoctor immediately, before the 15 days start, so nobody books a chamber that is going away.

What is deleted

• Your account sign-in and access from signed-in devices
• Your name, phone number and profile details from active QDoctor screens
• Saved lists, notifications and search history

What we must keep

Booking, payment and past-visit records remain as restricted evidence for at least four years. An identity link is kept where needed to verify a past visit or resolve a dispute; it is not shown in ordinary app views. Some records may be kept longer where law requires:

• Booking, payment and past-visit records, for legal, accounting, security or dispute needs
• Doctor and clinic records, including professional names, certificates, selfies and photos, in restricted evidence for at least four years, or longer where law requires

QDoctor holds no diagnoses, prescriptions or medical history, so there is none to delete.

Subscriptions

If you have a subscription through Google Play or the Apple App Store, deleting your QDoctor account does not cancel that store subscription. Cancel it in the store separately.

Questions

Write to support@qdoctor.in. Our full Privacy Policy explains what we collect and why.