/* O163 Pharmacy support (LOCAL candidate) — read-only support desk.
   Lives inside the existing Admin console (#adminConsoleWorkspace): no second
   header, brand or sticky banner. Everything is scoped under .qps so it cannot
   reach another workspace, and token fallbacks keep an isolated preview correct
   before the console's own --navy/--teal variables load. */
.qps{color:var(--navy,#0f2a43)}
.qps,.qps *{box-sizing:border-box}
.qps.qps-busy{position:relative}
.qps.qps-busy::after{content:"";position:absolute;inset:0;background:rgba(255,255,255,.35);cursor:progress;z-index:5}
.qps.qps-busy button,.qps.qps-busy input{pointer-events:none}

/* Hero strip — a slim support header, not a standalone brand banner. */
.qps-hero{display:flex;gap:16px;align-items:flex-start;justify-content:space-between;padding:16px 18px;background:var(--card,#fff);border:1px solid var(--line,#e6ebef);border-radius:14px;box-shadow:0 2px 10px rgba(15,42,67,.04);margin-bottom:14px}
.qps-kicker{display:block;font-size:9.5px;font-weight:850;letter-spacing:.8px;text-transform:uppercase;color:var(--teal-d,#0a8f84)}
.qps-hero h2{font-size:21px;letter-spacing:-.4px;line-height:1.14;margin:5px 0 4px;text-transform:none;color:var(--navy,#0f2a43)}
.qps-hero p{margin:0;color:var(--muted,#8a97a3);font-size:12.5px;line-height:1.5;max-width:580px}
.qps-pill{flex:0 0 auto;font-size:10.5px;font-weight:800;color:var(--teal-d,#0a8f84);background:#e8faf6;border:1px solid #bfe9e2;border-radius:30px;padding:7px 11px;white-space:nowrap}

.qps-feedback{padding:12px 16px;border:1px solid #c9e6e1;border-radius:12px;font-size:12.5px;line-height:1.5;background:#f1faf8;color:#195c56;margin-bottom:14px}
.qps-feedback.error{background:#fff5ef;border-color:#f2d3be;color:#8b4423}
.qps-feedback.ok{background:#e8faf1;border-color:#c0ebd2;color:#12613d}

/* Two-column board: pharmacy finder left, support workspace right. */
.qps-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.7fr);gap:14px;align-items:start}
.qps-panel{background:var(--card,#fff);border:1px solid var(--line,#e6ebef);border-radius:14px;padding:16px 17px;box-shadow:0 2px 10px rgba(15,42,67,.04);min-width:0}
.qps-panel-head{margin-bottom:12px}
.qps-panel-head h3{margin:0 0 2px;font-size:15.5px;letter-spacing:-.2px;text-transform:none;color:var(--navy,#0f2a43)}
.qps-panel-head p{margin:0;color:var(--muted,#8a97a3);font-size:11.5px;line-height:1.45}

/* Buttons — teal primary, calm grey ghost. Scoped so the console's bare .btn
   is never touched. */
.qps-btn{border:0;border-radius:11px;padding:10px 14px;font-weight:800;font-size:12.5px;line-height:1.2;cursor:pointer;background:var(--teal,#0fb5a6);color:#fff;box-shadow:0 6px 16px rgba(15,181,166,.22);transition:background .14s ease,transform .05s ease}
.qps-btn:hover{background:var(--teal-d,#0a8f84)}
.qps-btn:active{transform:translateY(1px)}
.qps-btn.ghost{background:#eef4f6;color:var(--navy2,#33506b);border:1px solid #d9e4ea;box-shadow:none}
.qps-btn.ghost:hover{background:#e3edf1}
.qps-btn.small{padding:8px 12px;font-size:11.5px;border-radius:10px}
.qps-btn:disabled{cursor:not-allowed;opacity:.45;box-shadow:none;transform:none}

.qps input{font:inherit;font-size:13.5px;width:100%;min-width:0;padding:10px 11px;border:1px solid #ccdce4;border-radius:11px;background:#fbfdfd;color:#112f43}
.qps input:focus{outline:2px solid #0fb5a64a;outline-offset:1px;border-color:var(--teal,#0fb5a6)}
.qps-inline{display:flex;gap:8px;align-items:stretch}
.qps-inline input{flex:1 1 auto}
.qps-inline .qps-btn{flex:0 0 auto}

.qps-note{margin:10px 0 0;font-size:11.5px;color:#8a5a12;line-height:1.45}
.qps-note:empty{display:none}
.qps-fineprint{margin:8px 0 0;font-size:11px;color:var(--muted,#8a97a3);line-height:1.45}
.qps-none{margin:0;font-size:12px;color:var(--muted,#8a97a3);padding:13px;border:1px dashed #cfdbe2;border-radius:11px;background:#f8fafb;line-height:1.5}
.qps-loading{margin:0;font-size:12px;color:var(--muted,#8a97a3);padding:12px}

/* Status chips. */
.qps-badges{display:flex;flex-wrap:wrap;gap:7px;margin:0 0 12px}
.qps-chip{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:800;border-radius:30px;padding:5px 10px;border:1px solid transparent;line-height:1.2}
.qps-chip::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor;opacity:.65}
.qps-chip.ok{background:#e8faf1;color:#12753f;border-color:#c0ebd2}
.qps-chip.warn{background:#fff6e8;color:#8a5a12;border-color:#f0ddb4}
.qps-chip.info{background:#eaf3fb;color:#2a5a86;border-color:#cfe2f3}
.qps-chip.neutral{background:#eef4f6;color:#3d5968;border-color:#dbe6ec}
.qps-chip.info::before,.qps-chip.neutral::before{opacity:.5}

/* Search results list. */
.qps-results{display:grid;gap:8px;margin-top:12px;max-height:60vh;overflow:auto}
.qps-result{display:grid;gap:5px;text-align:left;width:100%;padding:12px 13px;border:1px solid #dde7ec;border-radius:12px;background:#f8fbfc;cursor:pointer;color:var(--navy,#0f2a43);font:inherit}
.qps-result:hover{border-color:#bfe0da;background:#f1faf8}
.qps-result[aria-current="true"]{border:2px solid var(--teal-d,#0a8f84);background:#ecfaf7;padding:11px 12px}
.qps-result-name{font-weight:800;font-size:13.5px;overflow-wrap:anywhere}
.qps-result-meta{font-size:11.5px;color:var(--muted,#8a97a3);overflow-wrap:anywhere}
.qps-result-tags{display:flex;flex-wrap:wrap;gap:5px}
.qps-result-tags:empty{display:none}

/* Idle + gate. */
.qps-idle,.qps-gate{padding:26px;background:#f8fbfc;border:1px dashed #cfdbe2;border-radius:13px;line-height:1.6;color:var(--navy2,#33506b)}
.qps-gate{background:var(--card,#fff);border:1px solid var(--line,#e6ebef)}
.qps-idle b,.qps-gate b{display:block;font-size:15px;color:var(--navy,#0f2a43);margin-bottom:4px}
.qps-idle p,.qps-gate p{margin:0}

/* Pharmacy identity card. */
.qps-pharmacy{padding:4px 0 2px}
.qps-pharmacy-head{display:flex;align-items:baseline;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-bottom:10px}
.qps-pharmacy-head h3{margin:0;font-size:18px;letter-spacing:-.3px;color:var(--navy,#0f2a43)}
.qps-id{font-size:10.5px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;color:var(--muted,#8a97a3);overflow-wrap:anywhere}
.qps-facts{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:0 18px;margin:4px 0 0}
.qps-facts>div{padding:9px 0;border-bottom:1px solid var(--line,#e6ebef);min-width:0}
.qps-facts dt{font-size:10.5px;font-weight:800;letter-spacing:.3px;text-transform:uppercase;color:var(--muted,#8a97a3);margin-bottom:4px}
.qps-facts dd{margin:0;font-size:13px;overflow-wrap:anywhere;line-height:1.45;color:var(--navy,#0f2a43)}

/* Prominent support actions. */
.qps-actions-row{margin:14px 0 4px;padding:13px 14px;border:1px solid #d9e4ea;border-radius:12px;background:#f6fbfc}
.qps-action-btns{display:flex;flex-wrap:wrap;gap:9px}
.qps-action-btns .qps-btn{flex:1 1 auto}

/* Controls bar — date filter, refresh, snapshot stamp. */
.qps-controls{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end;margin:16px 0 6px;padding-top:14px;border-top:1px solid var(--line,#e6ebef)}
.qps-field{display:flex;flex-direction:column;gap:6px;min-width:0}
.qps-field label{font-size:11px;font-weight:800;letter-spacing:.2px;text-transform:uppercase;color:var(--navy2,#33506b)}
.qps-field input[type=date]{min-width:160px}
.qps-controls-btns{display:flex;gap:8px;flex-wrap:wrap}
.qps-snapshot{flex:1 1 260px;font-size:11.5px;line-height:1.5;color:var(--navy2,#33506b);background:#eef7f9;border:1px solid #cfe4e9;border-radius:11px;padding:9px 12px}
.qps-snapshot.queue{margin:10px 0}
.qps-snapshot b{color:var(--navy,#0f2a43)}
.qps-ro{font-weight:800;color:var(--teal-d,#0a8f84);text-transform:uppercase;letter-spacing:.4px;font-size:10px}

/* Readiness / summary stats. */
.qps-summary{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:9px;margin:14px 0}
.qps-stat{padding:11px 12px;border:1px solid var(--line,#e6ebef);border-radius:12px;background:#fbfdfd}
.qps-stat b{display:block;font-size:20px;font-weight:850;line-height:1;color:var(--navy,#0f2a43)}
.qps-stat span{display:block;margin-top:5px;font-size:10.5px;font-weight:700;letter-spacing:.3px;text-transform:uppercase;color:var(--muted,#8a97a3)}

/* Sessions — compact Doctor queue cards. */
.qps-sessions{margin-top:8px}
.qps-session{border:1px solid #dde7ec;border-radius:13px;padding:13px 14px;margin:9px 0;background:#fff;box-shadow:0 2px 8px rgba(15,42,67,.03)}
.qps-session.selected{border:2px solid var(--teal-d,#0a8f84);background:#f3fcfa;padding:12px 13px}
.qps-session-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}
.qps-session-who b{display:block;font-size:14px;color:var(--navy,#0f2a43);overflow-wrap:anywhere}
.qps-session-who span{display:block;margin-top:2px;font-size:11.5px;color:var(--muted,#8a97a3)}
.qps-status{flex:0 0 auto;font-size:10.5px;font-weight:800;border-radius:30px;padding:4px 10px;border:1px solid transparent;white-space:nowrap}
.qps-status.live{background:#e8faf1;color:#0f7a43;border-color:#bfe9d2}
.qps-status.offline{background:#fff6e8;color:#8a5a12;border-color:#f0ddb4}
.qps-status.ended{background:#f1f3f5;color:#596573;border-color:#dde3e8}
.qps-status.idle{background:#eef4f6;color:#54707f;border-color:#dbe6ec}
.qps-session-meta{display:flex;flex-wrap:wrap;gap:6px;margin-top:9px}
.qps-session-meta span{font-size:10.5px;font-weight:700;color:var(--navy2,#33506b);background:#f0f5f7;border:1px solid #e0e9ee;border-radius:8px;padding:3px 8px}
.qps-counts{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:6px;margin-top:11px}
.qps-count{text-align:center;padding:8px 4px;border:1px solid #e3ebef;border-radius:9px;background:#fbfdfd}
.qps-count b{display:block;font-size:15px;font-weight:850;line-height:1;color:var(--navy,#0f2a43)}
.qps-count span{display:block;margin-top:4px;font-size:9px;font-weight:800;letter-spacing:.2px;text-transform:uppercase;color:var(--muted,#8a97a3)}
.qps-session-times{display:flex;flex-wrap:wrap;gap:4px 12px;margin-top:9px}
.qps-session-times span{font-size:11px;color:var(--muted,#8a97a3)}
.qps-session-foot{margin-top:11px}

/* Pagination. */
.qps-pager{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:11px;flex-wrap:wrap}
.qps-pager span{font-size:11.5px;font-weight:700;color:var(--navy2,#33506b)}

/* Queue — read-only token snapshot. */
.qps-queue:empty{display:none}
.qps-queue-panel{margin-top:14px;padding-top:14px;border-top:1px solid var(--line,#e6ebef)}
.qps-queue-tools{margin-bottom:10px}
.qps-emg{font-size:9px;font-weight:850;letter-spacing:.3px;text-transform:uppercase;color:#a5331f;background:#fdeae6;border:1px solid #f3c7bd;border-radius:6px;padding:1px 5px}
.qps-tokens{display:grid;gap:7px}
.qps-token{display:grid;grid-template-columns:52px minmax(0,1.4fr) minmax(0,1fr) 92px 70px minmax(0,1fr) 86px;gap:8px;align-items:center;padding:10px 12px;border:1px solid #e1e9ed;border-radius:11px;background:#fbfdfd;font-size:12px}
.qps-token>span{min-width:0;overflow-wrap:anywhere}
.qps-token-head{background:transparent;border:0;padding:0 12px 2px;font-size:10px;font-weight:800;letter-spacing:.3px;text-transform:uppercase;color:var(--muted,#8a97a3)}
.qps-token em{color:var(--muted,#8a97a3);font-style:italic}
.qps-tstatus{display:inline-block;font-size:10.5px;font-weight:800;border-radius:20px;padding:3px 9px;border:1px solid transparent}
.qps-tstatus.wait{background:#eef4f6;color:#44606f;border-color:#dbe6ec}
.qps-tstatus.serving{background:#e8faf1;color:#0f7a43;border-color:#bfe9d2}
.qps-tstatus.done{background:#eef6ff;color:#2a5a86;border-color:#cfe2f3}
.qps-tstatus.noshow{background:#fff6e8;color:#8a5a12;border-color:#f0ddb4}
.qps-tstatus.cancel{background:#fdeae6;color:#a5331f;border-color:#f3c7bd}
.qps-tstatus.neutral{background:#eef4f6;color:#44606f;border-color:#dbe6ec}

/* Help panel. */
.qps-help{margin-top:16px;padding-top:15px;border-top:1px solid var(--line,#e6ebef)}
.qps-help-now,.qps-help-soon{border-radius:12px;padding:13px 14px;margin-top:10px;line-height:1.55;font-size:12.5px}
.qps-help-now{background:#f1faf8;border:1px solid #c9e6e1;color:#195c56}
.qps-help-soon{background:#fbfdfd;border:1px solid #e0e9ee;color:var(--navy2,#33506b)}
.qps-help-now b,.qps-help-soon b{display:block;margin-bottom:5px;font-size:12.5px;color:var(--navy,#0f2a43)}
.qps-help-soon ul{margin:4px 0 8px;padding-left:20px}
.qps-help-soon li{margin:2px 0}
.qps-help-soon p,.qps-help-now p{margin:0}

/* Responsive — legible from 360px phones up to 1280px desktops. */
@media(max-width:1000px){
  .qps-layout{grid-template-columns:1fr}
  .qps-results{max-height:none}
}
@media(max-width:620px){
  .qps-hero{flex-direction:column}
  .qps-panel{padding:15px 14px;border-radius:13px}
  .qps-action-btns .qps-btn{flex:1 1 100%}
  .qps-controls{align-items:stretch}
  .qps-field input[type=date]{min-width:0;width:100%}
  .qps-counts{grid-template-columns:repeat(3,1fr)}
  /* The token table collapses into stacked, labelled cards. */
  .qps-token-head{display:none}
  .qps-token{grid-template-columns:1fr 1fr;gap:8px 10px;padding:12px}
  .qps-token>span{display:flex;flex-direction:column;gap:2px}
  .qps-token>span::before{content:attr(data-label);font-size:9px;font-weight:800;letter-spacing:.3px;text-transform:uppercase;color:var(--muted,#8a97a3)}
  .qps-token>span[data-label="Patient"]{grid-column:1/-1}
}
@media(max-width:380px){
  .qps-counts{grid-template-columns:repeat(2,1fr)}
  .qps-token{grid-template-columns:1fr}
}

/* The console styles every <h3>/<header> globally in some workspaces; keep our
   panel headers in normal flow with our own type, never sticky. */
.qps .qps-panel-head{position:static;top:auto;z-index:auto;background:transparent;box-shadow:none}
.qps.qps-stale .qps-session,.qps.qps-stale .qps-summary{opacity:.65}
.qps .qps-panel-head{display:block;padding:0;color:var(--navy,#0f2a43);justify-content:flex-start}

.qps .qps-history{margin-top:24px;border-top:1px solid var(--line,#dce6ee);padding-top:20px}.qps .qps-history-item{padding:16px;margin:12px 0;border:1px solid var(--line,#dce6ee);border-radius:12px;background:var(--panel,#fff)}.qps .qps-history-item p{font-size:12px;color:var(--muted,#64748b);margin:6px 0 12px}.qps .qps-history-item dd{overflow-wrap:anywhere}